9 Easy Steps to solve - We couldn’t find this Skype Meeting

  9 Easy Steps to solve - We couldn’t find this Skype Meeting !!

While joining meeting from Skype For Business, if you are facing error – “We couldn’t find this Skype Meeting” even though your colleagues can join it, then below easy steps can solve your problem.

 

Steps :

1.  EXIT Skype completely by RIGHT clicking the Skype icon in the Windows System Tray and selecting 'EXIT'.

2.  Close Outlook by selecting File  -> Exit or by clicking the X in the upper right hand corner.

3.  Navigate to Users > username > AppData > Local > Microsoft > Office > x.0 (x.0 corresponds to the Skype for Business/Lync version: 16.0 = Skype for Business 2016) > Lync [e.g., go to: C:\Users\(Your user)\AppData\Local\Microsoft\Office\16.0\Lync]

Delete the entire sip_<your mail>@xyz.com folder. [There may be a couple of SIP_<EmailAddress> folders, delete all existing SIP folders. This directory will be rebuilt when the Skype client is restarted the next time.]

4. Delete all files manually in the Tracing folder and its sub folder. Do not delete the Tracing folder itself.

5. Right Click on windows Start Button, select Run, and type certmgr.msc -> OK

6. Go to Personal -> Certificates -> Right click and delete all Communications Server certificates (be careful, do not delete SSO_CA).

7.  Open a CMD / Command Prompt as Administrator.

Type: ipconfig /flushdns         press Enter

Type: netsh winsock reset       press Enter

8. Restart your computer as mentioned in command output.

9. Open Skype For Business, Sign in and try joining the meeting. The problem should get resolved.

By following these steps, we can reset local Skype For Business user profile. 

If you have any queries, please drop them in comment box. I will be happy to answer them.